FAQ

What is VComply?
V-Comply is an internationally acclaimed and award-winning GRC (Governance, Risk & Compliance) Management Software-as-a-Service (SaaS). It works on the principle of EVAS (Entrust, Verify, Analyze and Sustain).



Assign responsibilities to one or more individuals.
image
image

- 30k ft. view shows all responsibilities entity-wise.
- 20k ft. view shows responsibilities division-wise. - 10k ft. view shows tasks department-wise. - Ground level view shows tasks assignee-wise.
image
The greatest risk is not knowing what the risks are. The 4-levels of risk classification enable you to quickly identify instances of risk and take appropriate decisions for your business.

image

Due dates for compliance can be assigned months or years in advance. VComply alerts the assignee of a responsibility by emails or text alerts before and on the due date. If a compliance is overdue, you get a failure notification.

image

Compliance can get overwhelming, if not daunting. VComply graphically displays status with Red - Amber - Green analysis in pie-charts, line-graphs or status bars with unbelievable simplicity. The easy-to-read status bars show the organization’s evolving compliance performance.

image

VComply helps you to compare and analyse all the responsibilities assigned by category, assignee or entity. Helpful graphs enable users to focus on what matters the most. Excellently designed Dashboards categorized into compliances, trend charts and calendars assist in effectively managing the organization’s compliance.
How do I sign up on VComply?
You can signup on VComply for free! Here we provide you with a compliance library from India,U.S,U.K. and Singapore, a calendar to track your events, two assignors,one assignee and more! This account is free for lifetime.

  1. Click on "Login/Register"
  2. Fill in your details
  3. Register.


image
How to use the Compliance Library ?
The compliance library is a savior when it comes to finding out different types of compliance that apply to an organisation. It stores important details like frequency of filing, filing date, penalties and links to forms and original website which states the rules. You also have the option of adding regulations under different categories and of different countries to your own private library.

  1. Go to "Compliance" tab
  2. Click on "Compliance Library"
  3. Review & Assign the selected compliance.


image


How can I assign a responsibility to someone?
You can assign a responsibility to any person in the organisation.You can also specify the category of compliance, the level of risk, specify deadlines for completion, etc. Follow the steps outlined below:

  1. Go to "Compliance" tab
  2. Click on "Assign Responsibility"
  3. Fill in all the details
  4. Click on Assign.
image

How can I acquire a proof of compliance from the assignee?
In order to ensure that the assignee has actually complied with the responsibility, you can enable the option of uploading documentary evidence while assigning the responsibility. Here's how you can do this:

  1. Go to "Compliance" tab.
  2. Click on "Assign Responsibility".
  3. Check on 'Yes' for mandatory upload of documentary evidence.
image

How secure is my confidential information stored on VComply?

VComply has thousands of users who know their information is always secure with 256-bits SSL encryption. The same security that banks use.


image
How can I set due date, reminders, frequency, etc. for any task?
When you want to set a deadline for the responsibility, you may specify the due dates on which the task is due, as well as set custom reminders before and after the statutory date by following these steps.

  1. Go to "Compliance" tab
  2. Click on "Assign Responsibility"
  3. Set the frequency of occurrence and required due date.
  4. Click on "Assign".

    image

How can I add a member/person to my VComply account?
You can easily add the people of your organisation to your VComply account by any of the following methods: 

  1. Go to "Manage People" tab
  2. Click on "People" and add person.

    OR
  1. Go to Compliance tab
  2. Click on "Assign Responsibility"
  3. Add a person directly to assign a task to them.

    image

How to create an entity?
VComply enables you to add entities such as public or private companies, government organizations, legal institutions, cooperative societies etc.

  1. Go to Organization tab.
  2. Click on Entities.
  3. Click on Add Entity.

    image
How to transfer the responsibilities of one person to another?
VComply allows the assignor to transfer an already assigned responsibility from one assignee to the other.

  1. Go to "Manage People" tab
  2. Click on "People"
  3. Click on More and select "Transfer"
  4. Select responsibility/responsibilities and person to transfer.

image


How to remove an assignee?
VComply lets you deactivate or remove the responsibilities assigned to a person. This erases all the responsibilities you have assigned to him.

  1. Go to "Manage People" tab
  2. Click on "People"
  3. Click on More and select "Deactivate".


image
How to edit a responsibility which has already been assigned?
Even when you have assigned a responsibility to a person, you can edit those responsibilities. These changes such as adding more entities, increasing the due time, adding documents etc will be duly notified to the assignee. 

  1. Go to "Compliance" tab
  2. Click on "View Responsibilities"
  3. Click on "Action" and select "Edit".
image



How to make changes to a compliance category?
You can follow these simple steps to make changes or modify any compliance category.

  1. Go to "Compliance" tab
  2. Click on "Compliance Category"
  3. Click on "Action" and select "Edit".

    image

What is the RAG (Red, Amber, Green) analysis and how does it work ?
RAG analysis is a visual analysis technique wherein you can know if you/assignee has complied with the responsibility - on time,with delay or not complied at all. It gives an overview of status of the responsibility- on time/delay/non-completion with percentage of compliance.

  1. GREEN - The compliance assigned, has been complied with on the specific date/time allotted to the assignee. (Percentage of success)
  2. AMBER - The regulation has been complied with but later than the due date/time specified.
  3. RED - Denotes the percentage of failure of compliance.

    image



How do I clarify queries not given in the FAQs?
If you have questions and have not found answers to them in our FAQ library, simply contact us by raising a ticket for the same.

  1. Go to "FAQ" from from home page or "HELP" tab
  2. Click on  “Open a new Ticket” at the end of the FAQ page.
  3. Fill the required details.
  4. Create the ticket.

Our support staff will respond to you query within 24 hours.



image

How can I add an auditor?
You can also add the internal and external auditors of the organisation onto your VComply acount.

  1. Go to the "Organisation" tab
  2. Select "Auditor"
  3. Click on the “Add auditor” button on the top right hand corner of the screen.

    image
How do I modify details or deactivate a responsibility/person?
You can easily edit or deactivate the responsibility that you have assigned to someone.

  1. Click on the “Manage People” tab
  2. Go to "People”
  3. Use the "Action" buttons to make the necessary changes.

image
How do I login to other accounts if I have override login?
You can login into another person's account too if you have the overriding authority. Here’s how.
  1. Go to the “Organization” tab
  2. Click on “Users”
  3. Select the “Override login” option from the “Actions” tab.


image


How do I import regulations from my desktop to the private library?
 If you have a list of compliances ready, you can add them into a given template and import the template directly to the compliance library.

  1. Click on "Compliance" tab
  2. Go to “Compliance Library" and navigate to "Manage Private Library"
  3. Click on “Download template” and add all the details.
  4. Click on “Browse” & "Upload" the document.

image
What is the purpose of Compliance Calendar?
You can easily view all responsibilities and their status date/day or month-wise using the Compliance Calendar.

  1. Go to the "Compliance" tab
  2. Select the "Compliance Calendar"
  3. You can view all the responsibilities daily/weekly/monthly.


image


How can I invite people to a compliance workroom?
You can add users to the compliance workroom so that they can view status and performance as well as collaborate to complete the job at hand. Multiple people can be invited to the compliance workroom like auditors, etc.

  1. Go to "Compliance" tab
  2. Click on "My/View Responsibilities"
  3. Select any one responsibility
  4. Then, click on "Compliance Workroom"
  5. Click on ‘Add a user’ to invite more users.

    image
How to add professional member?
VComply helps you find people or professional members who are using VComply and add them to your account.

  1. Go to "Add New" on the dashboard
  2. Click on "Person"
  3. Click on "Add"
  4. Fill in all the details
  5. Click on the "Add" user.

    image

How can I comply with my responsibility?
You can comply with the responsibilities assigned to you by others within the specified time.

  1. Go to "Compliance" tab
  2. Select "My Responsibilities"
  3. Click on the "Action" button to comply with that responsibility.
  4. Click on "Done".

    image
How can I delegate my responsibility to someone else?
VComply enables you to transfer a compliance/task that was assigned to you, to some third person in case you are unable to comply with it.

  1. Go to "Manage People" tab
  2. Click on "People"
  3. Click on "Action" and select "Transfer"
  4. Select the responsibility and specific person to successfully transfer.


image
Can I manage other user accounts?
You can get access to other user accounts and manage them by clicking on the override login button and keep a check on their responsibilities and compliance. To be able to do this you should be knowing the email of that user. Also, you need to first request the other user to provide you the access on VComply.

  1. Go to "Account Accessibility".
  2. Click on "Manage other Accounts"
  3. Select "Override Login" from the action button for any user.

image
How to manage other's compliance?
Only the head of the organization (super admin) can access compliance of other users, track their responsibilities and the progress they have made with complying those responsibilities. Alternatively, any user can access the compliance of only those other users who have been added in their compliance workroom.

  1. Go to "Account Accessibility"
  2. Click on "Manage other compliance".


image
How can I assign a task to an entity?
You can assign responsibilities to all the entities that you have added on your VComply account. These entities can be a public or private company, Govt. organisations, legal institutions, cooperative institutions etc.

  1. Go to "Compliance" tab
  2. Click on "Assign Responsibility"
  3. Fill in the details
  4. Click on "Assign".

    image
How to disable private library for any user?
This feature is applicable only to the users in your organization. Their private libraries can be disabled by you, hence they won't be able to access the library created by them for their personal compliance.

  1. Go to "Organisation" tab
  2. Click on "Users"
  3. Click on "Action" button
  4. Select "Disable Private Library".
image
How can I add a new license?
With VComply, you can add different kinds of licenses that are valid to your country along with their details. You can also assign these licenses to users or entities to whom it might be applicable.

  1. Go to "CAL Repository"
  2. Click on "Manage Licenses"
  3. Fill in all the details
  4. Click on "Submit".

    image
How can I add a new agreement?
You can add as many agreements that are valid legally along with their period of validity. This feature helps in assigning these agreements to users who are legally bound to comply with it.

  1. Go to "CAL Repository"
  2. Click on "Manage Agreements"
  3. Fill in the relevant details
  4. Click on "Submit".

    image
How can I add the concerned authority for my license?
You can add representatives of different authorities that are legally recognized in your country, which are bound by various standards and regulations. These authorities are responsible to provide you with the necessary certifications and licenses.

  1. Go to "CAL Repository"
  2. Click on "Manage Certificates"
  3. Click on "Manage Authority"
  4. Go to "Add Authority"
  5. Fill in the details and "Submit".


image
How can I add a new certificate on VComply?
You can add unlimited certificates that maybe relevant to your organisation. You can also assign the certificate as a responsibility to any such entity who is legally bound to comply with it.

  1. Go to "CAL Repository"
  2. Click on "Manage Certificates"
  3. Fill in all the details.
  4. Click on "Submit".

    image
How do I renew my VComply subscription plan?
You can only renew your subscription plan once it expires. Renewal becomes due on the settings page of your account only when the current plan expires.

  1. Go to "Settings" Tab
  2. Click on "Renewal"
  3. Make the required payment.
Can I connect to Google Drive through my VComply account?
Yes. Follow these three easy steps to integrate your Google Drive and VComply account.

  1. Go to “Settings” tab
  2. Click on “connect to Google Drive”
  3. Authenticate and you're set!

    image


How to reset the password for my account?
You should go through the following steps to reset the password of your account:
  1. Go to the sign in page
  2. Click on ‘Forgot your password’ link
  3. Enter your registered email address
  4. VComply will send you an email containing the link to reset password
  5. Click on the link
  6. Enter your new password

 image
How to enable auto-login?
Go through the following steps to enable auto-login:
  1. Go to the sign in page
  2. Enter your login details
  3. Check the ‘keep me signed in’ box
VComply will automatically sign you in the next time you try to access if you are using the same browser.

                   
 image


How do I update my profile details?
Profile details can be updated using the following steps:
  1. Go to ‘Settings’
  2. Click on the edit feature in ‘Profile Settings’
  3. Update all necessary information
  4. Click on ‘Update’ to update your profile details



How do I upgrade my plan?
You can upgrade to a new plan through the following steps:
  1. Go to ‘Settings’
  2. Click on the ‘Subscription Plan’
  3. Choose the ‘Click here to Upgrade now’ option
  4. Select the plan you want to upgrade to
  5. Click on the ‘Buy Now’ option
  6. Fill in your Billing Information
  7. Choose the method of payment
  8. Click on ‘Checkout’


What happens if I don't renew my subscription?
Three auto reminders will be sent to you 30 days, 15 days and 7 days prior to your plan expiry. Your data will be stored for 90 days after the expiry of your plan. After this, all data shall be erased.

Can I transfer my subscription to another VComply account?
Yes.You can transfer your subscription to another VComply account. For initiating the transfer, you will have to contact the VComply Support by opening a ticket.
Are plan prices inclusive of all taxes?
Yes. Every plan price is inclusive of all taxes.
How do I use my discount?
You can use your discount by going through the following steps:
  1. Go to ‘Settings’
  2. Click on the ‘Subscription Plan’
  3. Choose the ‘Click here to Upgrade now’ option
  4. Select the plan you want to upgrade to
  5. Click on the ‘Buy Now’ option
  6. Fill in your Billing Information
  7. Fill in your coupon details under ‘ Enter Discount Coupon’
You will be shown the discounted price at the time of payment.



Can I downgrade my subscription?
You have to contact the VComply Support in order to downgrade your subscription.Your data will be lost according to the downgraded plan since it contains lesser features.
What methods of payments can be used while subscribing?
You may use Net Banking, Credit Card or Offline Bank Transfer.For all additional queries regarding the Offline transfer,please contact our Sales at- (email address)



How secure are my bank details?
VComply does not store credit card or bank details. It uses bank level encryption for all transactions.
What is a ticket? How do I open a new ticket?
A ticket helps you report any query or issue to the VComply support team.
To open a ticket, go through the following steps:
  1. 1.Go to ‘Help’
  2. 2.Click on the ‘Customer Support’ option
  3. Click on ‘Open new Ticket’
  4. Write your query
  5. Click on ‘Create Ticket’
Our Customer Support will get in touch with you within 24hrs.



How can I contact the VComply Support?
You can contact VComply Support by following these steps:
Go to ‘Help’
Click on the ‘Customer Support’ option
Click on ‘Open new Ticket’
Write your query
Click on ‘Create Ticket’
Our Customer Support will get in touch with you within 24hrs.


What is GRC?
GRC is Governance, Risk & Compliance that help a business organisation grow to its potential. With VComply, your organisation’s GRC needs will be met under an integrated and user-friendly interface.
What languages does VComply support?
The VComply application is in English.However, you may store data in any language which is supported by your web browser.

Still looking for an answer?